Purchases
Billing and shipping addresses must match
Every purchase must have the same billing and shipping address. Any purchase without matching addresses will be refunded with the option to purchase again according to our policy. We only accept orders to a different address with an immediate and non-refundable payment. Please contact us at sales@discounthookah.com or call 703-854-1600 to confirm your purchase and payment method.
Age restrictions
All buyers must be 21+ of age and agree to this when accessing the online store.
Policy purpose
Our policies protect us, our customers, and our business fraud and illegal activity while providing a quality experience.
Orders
Making an order
Products can be ordered from the site or by phone.
Wholesale pricing
For wholesale pricing, email us at sales@discounthookah.com or call 703-854-1600 for more information.
Editing or cancelling an order
If you would like to edit or cancel an order, contact us within the same day and prior to shipment. We cannot modify orders once they have been shipped.
Price matching
We offer price matching on products that are in stock and sold by legitimate competitors. Be prepared to provide the product and competitor site.
Shipping
Packaching and shipping orders
Orders will be packed and shipped within 2 business days of the purchase, Monday through Friday during business hours only. Outside holidays and business hours, orders will be processed the next business day.
Shipment support
Once shipped, we do not provide support for orders that are late due to shipping delays. Please contact USPS about the status of your shipment.
Shipping options
We offer tiered shipping options through USPS based on approximate item dimensions and weight.
Returns
We do not offer returns on any purchases unless they were damaged during shipping. Please contact us to send proof of damage within a day.