Shipping/Return Policy

 

Shipping Policy:

Thank you for choosing our company for your shipping needs. We strive to provide efficient and reliable shipping services to our valued customers. Please review our shipping policy below:

1. Order Processing: a. Orders are packed and shipped Monday to Friday only. b. Orders are typically processed and shipped within 2 business days from the order date. c. Orders placed on weekends (Saturday and Sunday) and select holidays will be processed on the next business day.

2. Shipping Methods: a. We offer standard shipping for all domestic orders. b. For international shipping rates, please contact us at sales@discounthookah.com. Our team will assist you with the necessary information and provide the applicable rates.

3. Tracking Information: a. Once your order is shipped, you will receive a confirmation email containing tracking information. This will allow you to track the progress of your shipment and estimated delivery date.

4. Shipping Address: a. Please ensure that you provide an accurate and complete shipping address during the checkout process. We are not responsible for any delays or misdeliveries caused by incorrect or incomplete addresses.

5. Shipping Charges: a. Domestic shipping charges are calculated based on the weight and dimensions of the package, as well as the destination. The shipping cost will be displayed during the checkout process. b. International shipping rates will be provided upon inquiry via email to sales@discounthookah.com.

6. Delivery Time: a. The delivery time may vary depending on the shipping method selected and the destination of the package. Once your order is shipped, the estimated delivery time will be provided in the tracking information.

7. Order Tracking and Support: a. If you have any questions or concerns regarding your order's shipping status, please contact our customer support team at sales@discounthookah.com. We will be happy to assist you and provide updates on your shipment.

Please note that the shipping policy mentioned above is subject to change without prior notice. Any modifications or updates to the policy will be communicated through our website or email notifications.

If you have any further questions or need assistance, please don't hesitate to reach out to us at sales@discounthookah.com. We appreciate your business and look forward to serving you.

 

 

Return Policy:

We want you to be completely satisfied with your purchase from our company. If for any reason you are not satisfied, we offer a return policy to ensure a smooth and hassle-free return process. Please review our return policy below:

1. Return Eligibility: a. Returns are accepted within 15 days from the shipped date. b. To be eligible for a return, the product must be unopened and in its original packaging. c. We cannot accept returns for opened or used items, as well as any products that are not in their original condition.

2. Return Process: a. To initiate a return, please contact our customer support team at sales@discounthookah.com within the 15-day return window. Provide your order details and reason for the return. b. Our customer support team will guide you through the return process and provide you with a return authorization (RA) number if your return is eligible. c. Please ensure that the RA number is clearly written on the return package. Returns without a valid RA number may experience delays in processing.

3. Return Shipping: a. The customer is responsible for the return shipping costs unless the return is a result of our error (e.g., wrong item shipped or defective product). b. We recommend using a traceable shipping method and obtaining a shipping receipt as proof of return shipment. We are not responsible for lost or damaged return packages.

4. Return Inspection and Refund: a. Once we receive the returned item, our team will inspect it to ensure that it meets the return eligibility criteria. b. If the returned item is in the required unopened and original packaging condition, we will process the refund. c. Refunds will be issued in the original form of payment used for the purchase. Please note that the original shipping charges are non-refundable.

5. Refund Processing Time: a. Please allow up to 2-3 business days for us to process your return and issue the refund after the returned item is received and inspected. b. The refund processing time may vary depending on the payment method and financial institution involved.

6. Non-Returnable Items: a. Certain items are non-returnable for hygiene and safety reasons. These items include, but are not limited to, hookah mouth tips and hookah hoses.

7. Damaged or Defective Items: a. If you receive a damaged or defective item, please contact our customer support team immediately with a description and photos of the issue. We will provide further assistance and resolve the matter promptly.

Please note that the return policy mentioned above is subject to change without prior notice. Any modifications or updates to the policy will be communicated through our website or email notifications.

If you have any further questions or need assistance regarding returns, please don't hesitate to contact our customer support team at sales@discounthookah.com. We are here to help and ensure your satisfaction with our products and services.